If you're having trouble connecting to the nura app, can you please:
1. Check your nuraphones are paired to your device with Bluetooth.
2. Make sure your nura app has been updated to the latest version from the Apple App Store or Google Play Store.
3. Make sure your internet connection is stable.
a) If this is your first time using your nuraphones and the nura app, then you will require an internet connection to log in.
b) If you have previously logged into the nura app, you may connect to the app in offline mode (no internet connection required), however, functionality is limited.
4. Reinstall the nura app.
5. Restart your mobile device.
Then, try connecting to the nura app again.
Please reset your nuraphones.
If you’re receiving an error message on the nura app, you can check what it means.